Question 1

I have a question about my order, who do I contact?

Accepted Answer

Feel free to e-mail kayequine@outlook.com (mailto:kayequine@outlook.com)or contact any of our social medias with any questions or concerns.

Question 2

How do I return or exchange my item?

Accepted Answer

Please visit the Store Policy page found at the bottom of our website.

Question 3

What happens if I forget to use a discount code?

Accepted Answer

We are unable to manually enter a discount code to an order, however you may be able to use it on your next order.

Question 4

What type of leather is your tack made of?

Accepted Answer

Most of our leather products are made of high quality hermann oak leather and other quality harness leather.

Question 5

Do you sell wholsale?

Accepted Answer

Unfortunately we do not at this time.

Question 6

Do you hold items?

Accepted Answer

We will not hold items for any reason. All items are available to the public until paid for.

Question 7

Will you sponsor me or my event?

Accepted Answer

2023 sponsorships are full. Please watch our social media for when we open up applications for 2024.

Question 8

Do you have a storefront?

Accepted Answer

We are online only at this time.

Question 9

Do you allow local pick up?

Accepted Answer

Please contact us if you'd like to pick up your order. We are located in central Wisconsin.

Question 10

How much is shipping?

Accepted Answer

All shipping costs are calculated at check out. 
Custom orders do not qualify for free shipping.

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